At [Orna Vogue], your satisfaction is our top priority. While we do not offer refunds, we’re happy to provide replacements for eligible items under the conditions below.

Replacement Policy

We accept replacement requests if:

  • You contact us within [e.g., 2 – 4 days] of receiving your order.
  • The item is damaged, defective, or you received the wrong product.
  • The item is unused, in original condition, and returned in its original packaging.

How to Request a Replacement

  1. Email us at [support@vogueorna.com] within the replacement window.
  2. Include:
    • Your order number
    • A clear photo of the product issue
    • Brief description of the problem
  3. Once approved, we’ll send instructions for returning the item (if required).
  4. After we receive and inspect the return, your replacement will be shipped within [e.g., 3–5 business days].